Shipping

Where are orders shipped from?

Orders are shipped from China.

How do you ship?

We offer shipping via USPS Priority Mail International, UPS Worldwide, and FedEx International Priority.

How much does shipping cost?

We offer two shipping methods: free shipping and expedited shipping. Expedited shipping costs vary based on the destination country.

When will I receive my item?

We process orders within 2–3 business days (excluding weekends and holidays). Delivery time will depend on the shipping method you choose at checkout.

Order

What should I do if my order hasn't been delivered yet?
  • Order Confirmation: After placing your order, you’ll receive a confirmation email. Please allow 2~3 business days (excluding weekends and holidays) for processing.
  • Shipping Confirmation: You’ll receive a shipping confirmation email with a tracking link. Click the link for real-time updates on your order status.
  • Missing Order? If your estimated delivery date has passed and you haven’t received your order, please contact us for assistance.

I'm missing an item from my order, what do I do?

Please contact us directly by email

What happens if I refuse the package when it is delivered or the package gets returned to sender?
  • If the delivery cannot be completed or the package is rejected, it will be returned to the sender. Once we receive it, we’ll issue a refund, minus the shipping cost.
  • Important: If the carrier is DHL and the package is rejected, it will not be returned to us, and we won’t be able to process a refund.

Can I cancel or modify my order?

If your order has not shipped, you can modify or cancel your order

If an item is out of stock, can I special order it?

If an item you like is out of stock, select your size and enter your email in the restock notification system. We’ll notify you via email once it’s available again.

Why did the payment fail when checking out the order?
  • Reason 1: Multiple consecutive payments may trigger the system to flag the transaction as potentially fraudulent, preventing the payment from going through.
  • Reason 2: A low credit card score can also prevent successful payment.

If you encounter any of these issues, try using a different credit card or payment method.