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Shipping policy
This page outlines BagHalo's order processing procedures, shipping methods, estimated delivery timelines, and guidance for tracking and delivery issues. Please read this policy carefully before placing your order.
Order Processing
All BagHalo products are in-stock and ready to ship from our warehouse. Orders are typically processed and dispatched within 2–3 business days of purchase, excluding weekends and public holidays.
Order Cutoff Time: Orders placed before 2:00 PM EST on a business day will begin processing that same day. Orders placed after 2:00 PM EST, or on weekends and public holidays, will begin processing on the next business day.
Shipping Methods & Estimated Delivery Times
Delivery estimates are calculated from the date of dispatch, not the date of purchase. Actual delivery times may vary due to carrier delays, customs clearance for international shipments, weather conditions, or other factors outside our control.
United States & Canada
| Shipping Method | Estimated Delivery | Cost |
| Expedited Shipping | 3–5 business days | USD $25.00 |
| Standard Shipping | 7–10 business days | Free |
United Kingdom
| Shipping Method | Estimated Delivery | Cost |
| Express International | 5–7 business days | USD $45.00 |
| Standard International | 10–20 business days | USD $15.00 |
Note: Additional surcharges may apply for deliveries to remote or rural areas. Standard shipping is complimentary for eligible orders to the regions listed above.
Total Estimated Delivery Time
Total Delivery Time = Processing Time (2–3 business days) + Shipping Time
We recommend placing your order well in advance of any deadline:
- Domestic orders (US & Canada): Allow at least 10 business days before your required date.
- International orders: Allow at least 3–4 weeks to account for customs clearance and potential carrier delays.
Order Tracking & Delivery Issues
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your shipment's progress directly on the carrier's website.
While we make every effort to ensure timely and safe delivery, BagHalo is not liable for delays or losses caused by the carrier once the package has been handed over. If you experience a delivery issue, please follow the guidance below before contacting us:
Package Marked as Delivered but Not Received:
- Check with neighbors, other household members, or your building manager, as the package may have been accepted on your behalf.
- If the delivery was marked within the last 24 hours, please allow one additional business day, as carriers occasionally update tracking status prematurely.
- If the package has not arrived within 48 hours of the delivery notification, please contact us for assistance.
Package Still in Transit:
- Minor carrier delays are common. If tracking was updated within the past 2–3 days, please allow additional time for delivery.
- If tracking has not been updated for more than 5 business days, please contact us and we will investigate on your behalf.
Package Lost in Transit:
- If tracking shows no delivery confirmation and the estimated delivery window has passed, please contact us within 7 days so we can file a claim with the carrier.
- BagHalo is not responsible for packages that are confirmed as delivered by the carrier but subsequently reported as stolen or missing from the delivery location.
Important Notes
- Ready-to-Ship Products: All BagHalo products are pre-made and shipped directly from stock. We do not offer custom or made-to-order production.
- Weekends & Public Holidays: Processing and shipping timelines do not include weekends or public holidays.
- Address Accuracy: Please ensure your shipping address is correct at the time of checkout. Once an order has been processed and dispatched, we are unable to modify the delivery address.