Refund policy

This page outlines BagHalo's return and refund procedures. Please read this policy carefully before making a purchase. By completing an order on our website, you acknowledge and agree to the terms described below.

Eligibility for Returns

We accept returns on regular-priced items within 30 days of the confirmed delivery date, subject to the following conditions:

  • The return request is submitted within 30 days of delivery.
  • The item is unused and in its original condition, free from scuffs, stains, perfume, makeup, or any signs of wear.
  • All original tags remain attached, and the item is returned with its original dust bag and packaging.

A 10% restocking fee will be deducted from the refund amount for returns initiated due to a change of mind (e.g., style or color preference). This fee covers the cost of inspection and repackaging.

Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

  • Final Sale items (clearly designated as such on the product page at the time of purchase)
  • Used or damaged items, including items with removed tags or missing original packaging
  • Gift Cards

Damaged, Defective, or Incorrect Items

If your order arrives with a manufacturing defect, transit damage, or does not match what you ordered, please contact us within 30 days of delivery. Upon verification, we will issue a full refund — including the original shipping charge — or dispatch a replacement at no additional cost to you.

Exchanges

We do not offer direct exchanges. If you require a different color or style, please place a new order on our website. If your original item is eligible for return under the conditions above, you may submit a separate return request to receive a refund.

Return Shipping

Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service, as BagHalo cannot be held liable for items lost or damaged during return transit. Return shipping fees are non-refundable.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days and credited to your original payment method. Please note that original shipping fees and applicable restocking fees will be deducted from the refund amount.

How to Initiate a Return

To begin the return process, please contact our customer support team with your order number and a brief description of the reason for return. Our team will provide you with return instructions and a designated return address.